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Getting Help

Before you contact support​

Collect the following details when possible:

  • The company or tenant you were working in.
  • The page or workflow where the issue occurred.
  • The exact error code or message shown in Spotto.
  • The cloud account, subscription, or integration involved.
  • The approximate time the error occurred.
  • A screenshot if the message includes useful context.

Error pages​

If the product shows a Learn how to fix this link, open it first. Known error pages include the likely cause, who needs to act, and the steps to resolve the issue.

Still blocked?​

If the error page does not resolve the issue, contact us and include the details above.